Esporta Fitness - 1,391 Reviews - Recreation in Westlake, OH - Birdeye (2024)

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Absolutely Atrocious Contract Policies. Be aware! I had signed up for a personal trainer to help get much needed exercise for my disability. Esporta knew this. My trainer left Esporta out of the blue, and I didn't hear back so I had stopped going. For three months they charged me for ***************** services I never used. Over $2000. I get a call from them, and I state I want to cancel my personal training. They refuse stating they can only cancel a contract in person. I reiterated my disability which is the reason for the...read more

Complete Scam!!! Was told ** be reimbursed for personal training sessions incurred on my credit card. Signed up for 6 months and was told charges would stop and was NEVER told contract would go month to month. Down $900. La fitness has huge training issues and scamming clients out of money.

Subject: Formal Complaint - La Fitness, *********, ** Dear Better Business Bureau,I hope this letter finds you well. I'm writing to report an unsatisfactory experience at La Fitness, *********, **, on 10/12/2023.As a year-long member of La Fitness, and accompanied by a friend using a 7-day pass, our anticipated uncomplicated sign-in drastically deviated from prior experiences, resulting in a distressing encounter, primarily with ****, who identified as the store and district manager.Despite expressing a preference to discuss...read more

I would like to call attention to bias and possible discriminatory practices at LA Fitness, in at least two locations, in **********, ********** and ***********, **********. I visited both locations on behalf of my elderly parents, to enquire about possible membership. My father who is 87 has mobility issues and uses a wheelchair, and his caregiver is my mother, who is 81. I described my parents' needs to use/access a unisex bathroom to change and shower. Although there was a unisex bathroom in both locations, these bathroom...read more

At first, they seem very nice, but do not provide clear explanations as to what they are charging. on 9/18, I signed up for a membership. I agreed to pay a sign up fee, plus first and last month. I was told I have no contract and that moving forward, I would only be charged my monthly fee until I decided to stop paying. Two weeks into my membership, I was charged an annual fee, for a membership I had just started. I am still waiting to hear back from them. Called three times, no manager was available. Went in person, manager...read more

Esporta fitness ********************************* *********, ** ***** Do not be member. Staff is pathetic. Getting membership is easy but for cancellation they give you run around

Zero stars!!! DECEPTION AND NEGLECT!!!I signed up for **************** services. After two weeks, the trainer missed two appointments and I found out he was fired. No other trainer was available for the days/times I had requested. I requested cancellation and was assured that it would be taken care of but am still getting charged monthly fees

Since I joined LA Fitness in *************, **, I have been very disappointed in the upkeep of the equipment and facility. The whirlpool was out of commission for months and the sauna is currently not operational. They keep moving the date the repair is to be completed. It has been months. Currently a leg machine is "scheduled for service" and a water vending machine is "out of order". Not long ago, the water fountain was not functioning. Currently one of the sanitizing liquid dispensers is "out of order" and the sanitizing ...read more

I had signed up for a Personal Trainer (**********, ** location), after 2 sessions the trainer quit. When asked about a new trainer I was told no trainer was available for the day I had requested. After requesting to refund my account, less the two sessions I had they refused even though they could not provide the service the agreed too. They eventually said they had a trainer to come in to which was to be a couple weeks down the road (10/07) I agreed to wait. As of 10/06 no trainer is available. They have now take two payme...read more

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